Greeting and Welcoming Guests:

• Welcome visitors, guests, and clients in a friendly and professional manner.
• Provide assistance and information to guests as needed.

Answering and Directing Phone Calls:

• Answer incoming calls and transfer them to the appropriate person or department.
• Take messages and relay them to the relevant individuals.

Managing Inquiries:

• Handle inquiries from visitors, clients, and employees.
• Provide information about the organization, its services, and its policies.

Receiving and Sorting Mail:

• Receive, sort, and distribute incoming mail and packages.
• Ensure that outgoing mail is properly addressed and sent out in a timely manner.

Scheduling and Appointments:

• Schedule appointments and maintain calendars for meeting rooms.
• Coordinate meeting logistics, including room setup and refreshments.

Maintaining a Neat Reception Area:

• Keep the front desk and reception area clean and organized.
• Ensure that reading materials and brochures are available for visitors.

Security and Access Control:

• Monitor and control access to the premises by issuing visitor badges or passes.
• Follow security protocols to ensure the safety of the facility and its occupants.

Handling Administrative Tasks:

• Assist with various administrative tasks, such as data entry, filing, and photocopying.
• Provide support to other departments as needed.

Problem Resolution:

• Address and resolve issues raised by visitors, clients, or employees, or escalate them to the appropriate personnel.

Technology Proficiency:

• Utilize office equipment such as computers, printers, and telecommunication systems effectively.
• Be proficient in using relevant software for tasks like managing schedules and handling emails.

Multitasking and Time Management:

• Handle multiple tasks simultaneously and prioritize responsibilities effectively.
• Manage time efficiently to ensure smooth front desk operations.

Communication Skills:

• Communicate effectively with individuals at all levels, both verbally and in writing.
• Display strong interpersonal skills and professionalism.