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Marketing/Advertising
Kathmandu

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Education Degree	:	Bachelor Degree
Education	:	Bachelor's Degree in Relevant field
Experience	:	greater than

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Requirements:

• Bachelor’s degree in Marketing, Business, or a related field.
• Previous experience in customer service, preferably in advertising or marketing.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM tools.
• Ability to work under pressure and meet deadlines.
• Knowledge of the advertising and marketing industry is a plus.

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Key Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests.
• Manage and resolve client issues efficiently, ensuring a high level of client satisfaction.
• Coordinate with internal teams (creative, marketing, and sales) to meet client needs and deliver advertising/marketing campaigns on time.
• Assist clients with project updates, timelines, and deliverables, ensuring clarity and transparency.
• Process orders, prepare invoices, and ensure accurate billing.
• Maintain detailed client records, including feedback and requests, for continuous improvement.
• Support the sales team in identifying potential upselling and cross-selling opportunities.
• Handle administrative tasks related to client management, including scheduling meetings and preparing reports.
• Assist in gathering feedback from clients and providing insights to improve services.