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Basic Information
Job Category
Administrative/Office Support
Job Level
mid Level
No. Of Vacancies
1
Employment Type
full time
Job Location
Baluwatar
Offered Salary
negotiable
Apply Before(Deadline)
2024-11-27 ( 5 Days 17 Hours Left )
Job Position
Sales Support Specialist
Job Specification
| Education Degree | : | Bachelor Degree |
| Education | : | Bachelor ( Computer Science ) , Bachelor (Management) |
| Experience | : | greater than |
Other Specification
Skills & Requirements:
- Intermediate completed and above in any discipline
- Sound knowledge on customer handling (interpersonal, negotiation) skills
- Good command over both English and Nepali
- Good knowledge on computer networking
- Sound skills on computer office package
- Ability to work under pressure
- Ability to handle any situation
- Ability to type minimum 30 Wpm plus
Job Description
The position is of Technical Support Representatives(TSR) where one should be able to entertain all the Incoming calls of Outside Valley Customers.
Major Roles And Responsibilities (Job Details):
- Identifying Customer needs, clarifying information, researching every issue, and providing solutions or alternatives.
- Deal with clients via phone
- Receive inbound calls
- Assist customers with any technical issues experience with any services and escalate any unresolved issues to the concerned Branch or Franchise.
- Receive and disseminate accurate information.
- Escalating cases to relevant departments.
- Perform duties as per OVCC requirements.
- Build sustainable relationships and engage customers by taking extra miles.
- Meet personal/team qualitative and quantitative target