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Basic Information
| Job Category | : | ISP / Cable Networks |
| Job Level | : | entry Level |
| No. of Vacancies | : | 2 |
| Employment Type | : | full |
| Job Location | : | Balwatar |
| Offered Salary | : | Rs. - Rs. |
| Apply Before(Deadline) | : | 2024-05-11 ( 8 Days 22 Hours Left ) |
Job Specification
| Education Degree | : | Bachelor Degree |
| Education | : | Bachelor in IT Background (Running/Completed) |
| Experience | : | Fresher can Apply |
Other Specification
Bachelor in IT Background (Running/Completed)
- CCNA knowledge (preferred)
· Sound knowledge on customer handling (interpersonal, negotiation) skills
· Good command over both English and Nepali
· Good knowledge on computer networking
Job Description
Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
3. Deal with clients via phone/mail/SMS
4. Receive inbound calls & reply to the concern clients until and unless the problem is resolved via Phone/mail.
5. Assist customers with any technical issues experience with any services and escalate any un-resolved issues to Team Leader (TL) appropriately.
6. Receive and disseminate accurate information
7. Prepare and submit (individual) daily/weekly/monthly reports.
8. Interdepartmental coordination.
9. Problem escalate to relevant departments.
10. Perform duties as per ES requirements
11. Build sustainable personal relationship and engage customers by taking extra miles
12. Meet personal/team qualitative and quantitative target
13. Monitoring and troubleshooting Network related issues.