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Administrative/Office Support
Kathmandu Nepal
Open Website

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Education Degree	:	Bachelor Degree
Education	:	Bachelor's Degree in Relevant field
Experience	:	greater than

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Qualifications & Skills:

• Bachelor's degree in Business Administration or relevant field Minimum 3-5 years of experience in transportation or logistics operations.

• Service Coordination and Operations Management skills

• Interpersonal Skills and Communication abilities Experience in Customer Service Strong organizational and problem-solving skills

• Attention to detail and ability to multitask Knowledge of logistics and supply chain management is a plus Proficiency in MS Office Suite and transportation management software.

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This is a full-time on-site role as a Service Coordinator at Sugam Logistics Nepal Pvt Ltd located in Kathmandu. The Service Coordinator will be responsible for daily tasks related to service coordination, ensuring smooth operations management, and providing excellent customer service.

Responsibilities:

• Oversee and manage the day-to-day operations within the assigned zone, ensuring adherence to Sugam Group's service standards, safety protocols, and delivery timelines.
• Coordinate with Branch & Hub Team, assigning tasks, monitoring performance, and taking support from HO to overcome their challenges.
• Coordinate effectively with Operations, sales, and customer service teams to ensure seamless service and communication.
• Analyze service data to identify areas for improvement within the zone, recommending and implementing process optimizations.
• Liaise with vendors and partners for contract management and to ensure smooth service delivery within the zone.